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FAQ


Q: When can I expect my membership materials?
A: Your permanent membership materials will arrive within 2 weeks of your membership purchase.  If you join the Silver Screen Club during the Portland International Film Festival and would like to take immediate advantage of your new membership benefits, please use the receipt from your box office transaction or web purchase as proof of your current membership standing.  There are many ways to join!  Sign up or renew your membership online or give us a call at 503-221-1156, ext 19 to find out about our other payment options.
   
Q: How are expiration dates decided and what happens if I sign up in February during PIFF?
A: Your expiration is one year from the last day of the month during which you become a member, except in February. If you sign up June 7, 2012, your expiration is June 30, 2013. Every membership is good for one PIFF per year. Please be aware: If you sign up during the Portland International Film Festival, your expiration will be January 31 of the following year. It's best to sign up between March-December in order to receive 12 full months of film in your first year and enjoy a full PIFF.
   
Q: If I renew early to get my card in time for the Portland International Film Festival, do I still get 12 months of membership?
A: Yes. When you renew, your expiration will always be a year from your initial expiration date.
   
Q: Do memberships include free admission to the Portland International Film Festival?
A: Free admission to PIFF is provided to our members at the Director level or above. Your valid card is all you need.
   
Q: Can I bring a friend for free?
A: Each member level includes guest passes which are good for regular NW Film Center screenings excluding the Portland International Film Festival.
   
Q: If I buy one membership can I get a discount on a second membership?
A: Each membership is sold at full price.
   
Q: How long does a membership last?
A: Membership passes are good for one full year beginning the end of the month of purchase.
   
Q: Where else can I purchase a membership?
A:

Join and support the Silver Screen Club online; in person at the Northwest Film Center administrative office between 9a and 5p Monday through Friday (934 SW Salmon), by phone at (503) 221-1156, ext 19; or by mail (please mail payment to Northwest Film Center 1219 SW Park Ave, Portland OR 97205).  During the Portland International Film Festival, new or renewing members can make purchases through the Festival Ticket Outlet at 1119 SW Park Ave. Use your receipt as proof of your new member standing until you receive your member card in the mail.

   
Q: How do I get reserved seating in the Whitsell Auditorium? 
A: Producers, Benefactors, and Sustainers are eligible for reserved seating in the Whitsell Auditorium all year long. Please contact Sophia at (503) 221-1156, ext. 19 or sophia@nwfilm.org.  While you will receive timely confirmation of your seat reservation, please allow two weeks to see your name on a seat.
Q: What is pass holder allotment?
A: Seats are reserved at every screening for pass holders, which is approximately 50% of house capacity. Pass holders are guaranteed admission until 10 minutes prior to showtime or until pass holder allotment has been reached. Early arrival is recommended. Although exceedingly rare in occurrence, pass holders may not always be able to attend a film at their first choice of screening times.

Passes are available exclusively as a benefit of Silver Screen Club membership at the Director level and above.


   
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